Contact support@trxstle.com or call 360-481-8216 and speak with customer service to initiate a return. If any special instructions are required, your customer support person will provide you with any necessary information. For exchanges, please confirm the desired size as some products may be out of stock or on backorder.

Exchanges or returns should be mailed to:

Trxstle: Exchanges & Returns
2915 Broadwater Ave
Helena, MT 59602, United States

If you have any questions or concerns, please reach out to our support team for assistance.

Return & Exchange Window

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or have the original tags.

Restocking Fees

For larger items Trxstle may assess a restocking fee of $20 to cover employee time and processing fees.

Replacement CRC System boxes are $15.

We have a few types of goods that are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Restocking fees are assessed

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will do our best to ensure a timely refund, but are ultimately at the mercy of the payment company and its policies as to when the funds will post to your account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@trxstle.com.
Please note that PayPal refunds can take as much as 6 weeks to process from the time you receive your refund notification.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at sales@trxstle.com and send your item to:

Trxstle, 2915 Broadwater Ave, Helena, MT 59602, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to Trxstle, 2915 Broadwater Ave, Helena, MT 59602, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.